Feedback and Complaints Policy.

At the Harley Street Dermatology Clinic, we care about every individual that we meet and treat, and have thus become a favoured healthcare provider. This is not solely on the basis of our consultants’ world-class expertise, but also as a result responding to feedback that we have received over the years. We understand that rarely, situations might occur where you may be unhappy with our services and your clinic experience matters to us. If you do experience any issues or are unhappy about anything at our clinic, including correspondence before and after your visit, please let us know at the time by verbally informing a member of staff. If the event is after you have left the clinic, the please telephone or email your concern.

We offer Feedback Cards that you can help yourself to in the consultation rooms, the communal waiting areas and front reception desk that include means to contact us for feedback and complaints. The team can also provide on request a patient survey from the General Medical Council that you can fill out anonymously regarding any consultant you have seen at our clinic to help them help you better.

If at this present time you would like to email us you feedback on your experience, positive or not, kindly send that over to [email protected].

Formal Complaints Policy: If you would like to write a formal complaint please put your complaint in writing by email to the Business Development Manager,  Raechelle Young: [email protected] or post to:

Raechelle Young
Harley Street Dermatology Clinic
35 Devonshire Place
London, W1G 6JP

You will get a receipt of your complaint and offer to discuss the matter within three working days. In the unlikely event that we are not able to resolve your complaint internally please see details below of how to seek arbitration or mediation if you are dissatisfied with the outcome.

Raising the matter with the Care Quality Commission.

Call on:
03000 616161
Email us at:
[email protected]
Look at our website at:
www.cqc.org.uk

Contact the Citizens Advice Service

Citizens Advice provides free, confidential and independent advice from over 3,000 locations, including in their bureaux, GP surgeries, hospitals, colleges, prisons and courts. Advice is available face-to-face and by phone.